Self - service Zone
Frequently Asked Questions
- Next - generation DNS DDI Products
- Brand TLD
- Next Round of New gTLD Application
- Operation in Chinese Market
7x24 Telephone Technical Support
Technical support services are provided to help customers troubleshoot equipment anomalies, identify relevant equipment and network failures, and resolve software - related issues under the environment and conditions specified in the product instruction manual. Consultation services offer customers product - related information, such as product parameters and service policies.
7x24 Remote Access Support
When customers encounter problems that they cannot solve during the equipment maintenance process, they can submit service requests to the ZDNS after - sales team. For problems that cannot be resolved through telephone support services, with the customer's consent, the ZDNS service team will log in to the system where the customer reported the problem via a remote terminal to conduct investigations and collect data. Subsequently, they will diagnose the fault and guide on - site maintenance personnel to troubleshoot the equipment.
7x24 Telephone Technical Support